Conflict Resolution

Conflict management skills can help in addressing conflicts between individuals or departments. Good conflict management training enables staff members to positively engage either with colleagues or groups to deliver difficult news, to express constructive criticism and to answer negative comments. This training is very helpful in managing wider organizational changes, such as a corporate restructuring or the introduction of new operational procedures. The ability to effectively deal with conflicts arising from such changes will determine the success or failure of the initiative. For example, corporate history is littered with examples of large companies that have merged and then been unable to resolve conflicts arising from two different corporate cultures. Conflict management training enhances the organization's ability and effectiveness to deal with potential external pressures.